PLUM HEALTH

NOTICE OF PRIVACY PRACTICES

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

OUR RESPONSIBILITY

Plum Health (“the Practice” or “We”) is committed to protecting the privacy of your medical information.  Your care/treatment is recorded in a medical record that is considered protected health information (“PHI”). To best meet your medical needs, We share your PHI with the providers and facilities involved in your care. We share your information only to the extent necessary to collect payment for services. We provide and to conduct our business operations. Practice staff is trained to be sensitive to the privacy and confidentiality of your PHI. Except as outlined below, We will not use or disclose your PHI for any other purpose unless you have signed a Medical Record Release Authorization form.

USES AND DISCLOSURE OF YOUR PHI

We may use and share your PHI in the following ways without requiring your authorization. It should be noted that while not every use or disclosure will be listed, each of the ways we are permitted to use or disclose information will fall into one of the following areas:

  • To provide, coordinate or manage your medical treatment and services. For instance, providers involved in your care, will use information in your medical record to plan a course of treatment for you that may include procedure, medications, tests, etc. We may also disclose your PHI to institutions and individuals outside of the Practice that are or will be providing treatment to you.

  • To bill and receive payment for the treatment and services you received. For instance, we may forward information regarding your medical procedures and treatment to your employer to arrange payment for the services provided to you or we may use your information to prepare a bill to send to you or to the person responsible for your payment.

  • To run our practice, improve your care, and contact you when necessary. For example, we may use your PHI in order to conduct an evaluation of treatment and services we provide.

  • We may use your PHI to remind you about appointments and from time to time, to communicate with you about treatment alternatives and other health-related benefits and service that may be of interest to you.

  • For workers’ compensation or similar programs.

  • For public health safety issues such as preventing disease, helping with product recall, reporting adverse reactions to medications, reporting suspected abuse, neglect, or domestic violence.

  • For a health oversight agency.

  • In response to a court order, subpoena, or warrant and to law enforcement officials in certain limited circumstances.

RIGHTS THAT YOU HAVE

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

  • You can ask to see or get an electronic or paper copy of your medical record, by filling out a Medical Record Authorization form and submitting it to our office. We will provide a copy of your medical record within 30 days of your request.

  • You can ask us to correct your medical record if you think it is incorrect or incomplete. You will need to complete a Health Information Amendment form and submit it to our office. We may decline your request, but we’ll tell you why in writing within 60 days.

  • You can ask us not to share certain medical record information for treatment or payment.

  • You can ask us to communicate with you by email or standard SMS messaging.

  • You can ask us to contact you in a certain way or at a certain location.

  • You can ask for an accounting of the times we have shared your medical record for the last 6 years, who we shared it with and why.

  • You can ask for a paper copy of this notice at any time.

  • You can choose someone to whom information may be disclosed or if someone is your legal guardian, that person can make choices about your medical record.

BREACH NOTIFICATION

We are required by law to maintain the privacy of our patients’ PHI. We are required to abide by the terms of this Notice of Privacy Practice so long as it remains in effect. We reserve the right to change the terms of this Notice of Privacy Practice as necessary. You may receive a copy of any revised notice at any of our clinic locations.

This Notice of Privacy Practice is effective January 1, 2024.

COMPLAINTS

If you have any questions about this Notice or if you think that we have not respected the privacy of your protected health information, please do not hesitate to contact Practice by email at the following email address: info@plumhealthdpc.com.

PLUM HEALTH

DIRECT PRIMARY CARE PROGRAM

CODE OF CONDUCT

To provide a safe and healthy environment for staff, visitors, patients, and their families, Plum Health (“Practice”) expects visitors, patients, and accompanying family members to refrain from unacceptable behaviors that are disruptive or pose a threat to the rights or safety of other patients and staff.

As a patient, please understand that Practice has the following expectations:

  • If you have any questions about the care you received from Practice or are unhappy with the service received, please speak to your provider before you leave the Practice. If the services were rendered through telemedicine, please send a text to your provider, or send an email to Practice so that any clarifications about your care or the services you received can be addressed.

  • Practice strives to provide all patients with the necessary time and quality of care they deserve. In order to accomplish this, Practice requests that you communicate all issues that you wish to discuss with your provider at the time your appointment is scheduled. This will ensure that an appropriate amount of time can be allotted to address your concerns. Failure to do so may result in Practice scheduling you for another visit.

  • Questions about the Membership Agreement, Monthly Membership Fee or other fees associated with services not included in the monthly membership fee should either be discussed over the phone with your provider or addressed in an email sent to Practice at: info@plumhealthdpc.com. Patients may also discuss these issues when they come into the office for an appointment.

  • Practice follows a zero-tolerance policy for aggressive or harassing behavior directed by patients and/or their accompanying family members or friends against our staff.

  • Please be courteous with the use of your cell phone and other electronic devices. When you come for your visit, set the ringer to vibrate before storing away.

The following behaviors are prohibited:

  • Possessing firearms or any weapon

  • Intimidating or harassing behavior towards your provider, staff, or other patients

  • Making threats of violence through phone calls, letters, voicemail, email or other forms of written, verbal or electronic communication

  • Physically assaulting or threatening to inflict bodily harm

  • Making verbal threats to harm another individual or destroy property

  • Damaging business equipment or property

  • Making menacing or derogatory gestures

  • Making racial or cultural slurs or other derogatory remarks

If you are subjected to any of these behaviors or witness inappropriate behavior, please report the behavior to your provider or any staff member of Practice. Violators are subject to removal from the facility and/or termination from Practice’s Direct Primary Care Membership Program.